Open questions RSS

Here you can see questions asked by other users. If you answer these question, your answers may be inserted into the FAQ.

Date / User Question  
2009-10-11 00:57
Barbara Florio Graham		Database:
Every time I reboot my computer, ClipMate comes up with a collection on top that is not the IN Box I want. Often new clips are copied into that collection before I realize what's happened. Is there a way to keep the IN Box on top? I also can't figure out how to sort individual clips within collections alphabetically. I have that option selected, but it doesn't seem to work. Thanks!		Answer
2009-10-24 23:06
jim sapp		Capturing:
I just upgraded from version 6.5 to version 7. Now when I start clipmate it doesn't have all the old clips. I tried to rstore as described using FILE, MAINTENANCE, RESTORE, etc. but apparently am pointing to the wrong restore file! The old clips are still there because if I start verion 6 manually it goes back to the old clips. I love Clipmate and have been using it for many years. I have confidence you will help this 70 year old geek. Respectfully, Jim Sapp 407*227-5749 		Answer
2009-10-26 17:47
Dr. Bill		Database:
Where is the file that holds my data? i neeed to back it up before erasing the hard drive.		Answer
2009-11-11 12:08
Richard Sellwood		Misc:
Having turned all of the sounds off in 'Options', why do they get re-enabled whenever I re-boot ?		Answer
2009-11-12 02:27
eugenia bacon		Editing/Formatting:
I want to separate my business and personal collections how can I do that? thanks		Answer
2009-11-12 22:44
Bill Camden		Running and Processes:
I like your automatic update. Did you develop this yourself or incorporate a third party solution?		Answer
2009-11-13 20:51
Mike Sleight		Editing/Formatting:
My whole editor window disappeard. It's not covered in any help file. How do I get it back? Thanks, Mike		Answer
2009-12-28 23:38
Debbie Barber		Capturing:
I can't seem to clip objects - like a picture in an email. If I right-click, it says copy and when I do that, nothing but a blank clip shows up in Clipmate. What am I doing wrong?		Answer
2010-01-01 14:15
Bob Meyers		Preferences:
I accidentally deleted my sort key column headers in Explorer, and have spent a half hour trying to find how to get them back.		Answer
2010-01-07 21:29
Carole Smock		Misc:
Always, when deleting from "ANY LIST" I am asked if I want to delete from "SAFE LIST" Help please??? TNKS		Answer
2010-01-16 16:09
Jon Seidel		Installation:
Will clipmate run on Windows 7 65-bit machines? I'm about to upgrade and hope I don't lose this product. thanks...jon		Answer
2010-02-16 14:51
Ron White		Errors:
My Clipmate has become stuck on the same paste mateial (five persons' names) no matterwhat clip I choose, the same five names are pasted. When I view any clip, it's the same five names. Help please! I have tons of passwords, boilerplate, etc. saved in the clips. 		Answer
2010-02-17 19:53
Bill Reque		Running and Processes:
hitting the on icon I get: C:Disc Full [100%] Aborting... How can I fix this? As far as I'm concerned, clipmate needs to save NONE of my clips...		Answer
2010-02-24 20:03
Eynar Poulsen		Encryption:
I have collection named Passwords that has 3 passwds. Each is encrypted with same key. I test encrypt by closing ClipMate & reopened it,then selected Passwords collec. Popup asks 4 encrypt key but I leave field empty & hit enter. I then C 3 same statments (this clip is encrypted-unable to display). Problem: I can select any of the unviewable clips, then paste and SEE the passwords in any app that allows pasting! Is this right?		Answer
2010-02-25 01:13
Chris		Capturing:
If I delete clips from the clipboard are they still saved on the hard drive? How can I change if and the length of time clips are stored on my hard drive? If I minimize the program I see it in task tray. Can this be turned off?		Answer
2010-02-26 17:44
Nelson Luis		Installation:
Will Clipmate work in a Citrix Environment?		Answer
2010-03-12 16:33
Ron Meyer		Misc:
I want to purchase Clipmate for my home desktop which is a Windows 7 machine and then also have it on my USB thumb drive which I take to work. My computer at work is running Window XP Prof. Can I use a version of Clipmate and have it running like this on XP and Windows 7? Ron Meyer 		Answer
2010-04-01 17:52
John Morris		Misc:
I love ClipMate so much that my database file is huge and uses a lot of memory after loading. I need a strategy to deal with this. Although all my collections are important I tend to use two of them the most. Can you please advise and help point the way. Thanks.		Answer
2010-04-01 22:08
Tina Brewer		Installation:
This program is installed on this desktop computer at my job. But I also work from home on a laptop, same employer, same job, same owenr of both computers. How DO I FID THEKEY and install CM on the laptop?		Answer
2010-04-14 03:17
Walt Will		Printing:
After capturing a bitmap and then want to print it but it prints too small. How do I enlarge the bitmap before printing?		Answer
2010-04-15 22:45
Ed Hughes		Installation:
tried entering in new computer with my name and this code without success: 11UNR6-B859WG-28G2ME-PJH8QE-RXHGKG-UC46W1-4HUPBZ-FHU33Q-N0GZND-PUEJT9-Y00UEV		Answer
2010-04-22 11:25
Andy Bell		Errors:
Clipmate 7.3.14 I have a JPEG image in ClipMate. When I try to export it to a file, it either will not save or, if I selecvt the Name Files Sequentially option it creates a folder named after the image (clip.jpg for example) but there are no images in it...		Answer
2010-04-22 20:21
Tom Cabot		Installation:
I am running Windows 7 Enterprise on my work machine. IT just upgraded my OS from XP and I reinstalled ClipMate on the new system. It installs ok except for the clip bar. I get an error message that says CM is not compatible with this system when I try to activate the tool bar, though it is in the list of tool bars available when I right click on the task bar. Any solution to this? The clip bar has been very useful for me in the past and I would like to keep running it.		Answer
2010-05-14 19:31
David Phillips		Running and Processes:
After a recent system crash, now every time Clipmate starts up it throws this error: Error - Can Not Delete or Write File or Directory [] It may be read-only, be in use by another user, or have permission problems. Please check and re-start. What is the name of the file or directory that is causing the problem?		Answer
2010-07-20 03:14
Dean Pennington		Problems With Certain Applications:
Please open the PNG screen shot file at http://members.cox.net/dwpenn/clip-it.png for the question in a relevant screen shot setting. Thanks		Answer
2010-07-22 16:16
John Buckley		Running and Processes:
I have CM 7.14.223 autostart in Win7. It is copying as expected, but often won't open when called to paste or do a screen capture. Any suggestions?		Answer
2010-07-25 11:41
Imre		Capturing:
Using PowerPaste function I have a big problem. I have a big table with 2 columns: Product name and Price. I capied the 100 Product name and pasted with PowerPaste. Is was OK. And I copied the 100 prices, too, and pasted with PowerPaste function. I realised, the I got only 75 prices, and most of them was in wrong row. I realised that if there are two or more price wich is equal the previous price will not captured again. How should I resolve a problem like this?		Answer
2010-07-29 16:11
Mark Tompkins		Errors:
I have lost my connection to data files -- attempting to restore -- have attempted to restore from several backups (at least three separate backup files). Files are roughly 1.5 GB... but all attempts fail. One common error messages is that it can't login to database (even after restore attempted)... " DBISAM Engine Error #11010 Table or backup file 'blobpng' does not exist. In the data directory, I find blobpng.dat and blobpng (identified as a QuickFinder Information File) How do I recover? ... what's going on? my last backup looks consistent with others in size? This may have been triggered by disk read/write errors on external USB... swapped disks, now have good connection... Desperately, but appreciatively, MT		Answer
2010-07-29 16:29
Mark Tompkins		Database:
I have >1GB database -- and several older databases that have been backup but probably contain old lost clips that were lost to file read errors... With these issues -- it seems prudent to contemplate exporting clips into a database that can be managed more securely... XML makes sense as the solution -- but I have no experience with XML... looking for recommendation for XML software to run this solution.		Answer
2010-07-31 20:12
Albert Hunsaker		Misc:
I have two CPUs using the same monitor, keyboard and mouse. Each CPU can access the files on the other CPU. I have ClipMate 7 running on both CPUs. Please tell me how I can paste clips created on one CPU to a file in the other CPU. 		Answer
2010-08-16 19:15
Ron Robertson		Installation:
I am running windows 7 64 bit will the clip bar work if I use compatibility mode? (xp service pack 3)		Answer
2010-08-16 19:21
Ron Robertson		Misc:
I can't get any sound. I opened options and settings and on the sounds tab made sure that sounds were set to default but when I press the test button no sound plays. I am using v7.3.14 build 223 on windows 7 64 bit. How can I get the sounds to play?		Answer
2010-10-26 11:45
John Hazell		Pasting:
I can capture data from a racing website and paste into MS Excel. However, if I invoke Powerpaste (either up or down), the Clipmate cursor skips the catured data. the data has HTML and Text. It displays a 'chain' symbol about which I cannot find any help. Can you advise what is going wrong? Thanks. John.		Answer
2010-11-30 23:19
frank hense		Capturing:
I like to copy and paste graphics from emails to clean letters why can't I do this with 7.0 They don't copy. I seem to remember not having this problem withe V 6		Answer
2010-12-05 14:44
Raj Tahil		Preferences:
I have been using clipmate 7.3.14 build 223 on Windows XP SP3 for a few years. Recently Clipmate had a bad crash. When I re-started all my preferences were lost. I re-set these. Despite configuring the Clipbar to my preferred icons, every time I re-start Clipmate the Clipbar goes back to the default icons. 		Answer
2010-12-24 18:42
Terry		Running and Processes:
I turn off automatic update but it still updates itself, and when it does, it restores factory defaults each time. I have to go back in and turn off all sounds, tell it not to load classic or explorer and start minimized.		Answer
2011-01-02 16:34
Roy A. Ackerman		Database:
I had a database of clips of images. My computer crashed and the database location was lost when I started up. (I only know that because it asked me where it was.) Is there someplace I can retrieve that database? It seems that some of that data is in a tempfile (when I looked in a rather large one, the words looked like some of my clips. I could not recognize the various codes for the images). Thanks.		Answer
2011-01-09 10:14
Steve Fuentes		Running and Processes:
Been using clipmate for years but had to stop using it because now everytime I try to run it, it takes over all available cpu and I cant do anything else. I've tried uninstalling and installing again and nothing. I would like to continue running this program but its impossible right now.		Answer
2011-02-17 15:23
Betty J. Pontious		Capturing:
Many time I'm getting multiple copies of what I've captured. Can this be fixed? I seem to have the latest version of Clipmate (which I love)?		Answer
2011-02-23 13:23
Eric Hauch		Database:
I have several years of backups on my computer. Can any of it be deleted and still be safe?		Answer
2011-03-12 07:16
Christopher Clark		Capturing:
Hello thanks for a fabulous MUST HAVE application How can I capture text o n a google chrome page WITH the bold items bolded in the clip? thanks Chris 		Answer
2011-03-23 05:48
brossiter		Misc:
My Clipmate viewer window is not showing so I can't see the contents of a clip. I've dragged my cursor over various seperator lines to see if one would allow me to open up the window, but nothing responds. Please advise. 		Answer
2011-03-24 17:16
David Olson		Capturing:
On my netbook, now running Window7, The clipbar and text show in pale blue and it's very difficult to read. I can't find any option to change the color anywhere, but I certainly want the Clipbar and text to be black. What have I done and how can I fix it?		Answer
2011-03-29 15:22
Rob Ward		Capturing:
When left idle, Clipmate is repeatedly duplicating the latest clip -- at exactly 5 minute intervals. The application which generated the original clip is not running. What am I missing. thx Rob		Answer
2011-04-01 17:06
Bill		Database:
I'm running 7.3 . I want to be able to cron the database backup instead of having to sit and watch it for 20 minutes on startup. Will ever be able to cron the backup ? Thanks, Bill 		Answer
2011-05-13 21:12
Ralph Andersen		Capturing:
Clipmate 7, some times it locks to a position on the screen and I can not move it? Why?		Answer
2011-06-04 18:59
missing clips		Capturing:
I have vers.7 and the inbox ended up empty for some reason. how do I restore from backup? 		Answer
2011-06-07 17:13
Gill		License / Purchasing:
I have just bought Windows 7, upgrading from XP. I have reinstalled Clipmate, but it will not accept the serial number which I have, saying it is used. Of course it is - by me - so how do I get relicenced? You aren't expecting me to buy it again, are you?		Answer
2011-07-15 22:36
Billie Lay		Pasting:
I have tried to construct a macro clip, following the instructions and examples, but all i get is the entire clip as text. what am i doing wrong?		Answer
2011-08-23 02:26
Steve Jalsevac		Pasting:
For some strange reason when I click the up arrow to begin pasting a list of copied items, powerpaste is now automatically scrolling up the list making it impossible for me to do my pasting. I looked at http://www.thornsoft.com/faq/index.php?action=artikel&cat=9&id=79&artlang=en but nothing there helped me to resolve this problem. I gradually turned off one program after another but none of this made a difference. I am on a Windows 7 professional system. I use both firefox and IE. This is wierd. I have been using clipmate for years.		Answer
2011-09-16 18:52
Donald Scheibner		Printing:
All print output from Clipmate is very light. Is there a setting to darken printed output? XP 32 bit with HP 1018 printer latest drivers.		Answer
2011-09-18 04:02
Mike Sleight		Editing/Formatting:
My editor is missing from beneath the clip list. Subject isn't covered under View, Edit, Classic, Options, anything logical. Pls tell me how to get it back. --Mike		Answer
2011-10-25 01:45
Chris Scott		Capturing:
If I capture a screen image or photo (rather than text) I check the database(?) or list of clips and there are multiple copies of the image or pjoto? 5, 10, maybe more. Seems to only happen with non-text clips. Windows 7, clipmate 7.3.1.4. Have never cchanged default setting when insalling or after. Did not happen on previous clipmate versions. SM worked fine initiaally for months or longer. Cannot connect problem to insstallion of an application installed since CM7. 		Answer
2011-11-11 01:23
Robert Schuchman		Misc:
I had to do a new installation of Windows 7 after a crash. I can turn on Clip Viewer with F2 but can't remember how to turn it off.		Answer
2011-12-08 15:16
Fred Peters		Running and Processes:
Recently under Windows 7 at startup, Clipmate acts like it is a new installation and has lost all of its settings. I am prompted for a location for the Clipmate database, and when I enter it all of my settings have gone back to the defaults. I've been using Clipmate for about 8 years, it's like my right hand man on the PC. Fred		Answer
2012-01-07 20:25
Martie Groenewald		Pasting:
When copying formatted text from Word (2010) to Excel, I can't paste as RTF, only as text. Both app profiles have text and RTF enabled. In Options, I have disabled "Filter outbound clips." With normal Windows clipboard, I have no problem copying formatted text to Excel. I'm using Windows 7 64-bit.		Answer
2012-01-16 16:13
Ronald A. Krieger		Misc:
Every few weeks my customized options disappear and Clipmate 7.3 reverts to the defaults, so I have to restore my options manually in both Classic and Explorere modes. Is there an automated way to restore options to their previous state (or a way to avoid the problem entirely)? Thanks.		Answer
2012-03-24 04:24
Jim Mooney		Capturing:
I'm not sure if this posted - results page was unclear. Anyway, URLs - especially a long list of them - are no longer clickable. They previously were. how do I restore the default to clickable?		Answer
2012-03-26 20:48
steve		Misc:
How can I import clips from Clipmate 5 into Clipmate 7?		Answer
2012-05-02 21:22
Marshall Youngblood		Installation:
I'm using Win7 64 bit but my development is done within 2 or 3 Virtual Machines (VMWare) running WinXP 32bit. Apparently, Clipmate is saving my clips from the VM's. I'd like to have the clipbar installed within the VM's but I'm not sure if licensing will allow. Ideally, I'd like to get a clipbar to work within the VMs without having to install the complete Clipmate application. Is this possible? Thanks. Marshall		Answer
2012-06-27 15:53
Larry Exum		Printing:
I have found that two of my computers (both running Windows 7) tend to print repeated screenshots. I sometimes will be doing computer work, (and not hitting the PrtScrn key) and suddenly I will hear a "POP" then the printer will print a screen shot from the last graphic or screen shot that I made sometime days before. I have occurances of the printer suddenly going nuts, and printing 8 copies of the same screen shot. I have found that the only thing I can do is turn off the "Automatically print scree shots", but then I have to manually print the graphic if I need it. Please advise.		Answer
2012-11-06 16:30
Jean Erwin		Installation:
Will ClipMate work with Windows 8?		Answer
2012-11-09 21:44
Michael Casa		Preferences:
Every time I minimize ClipMate it reverts to Classic and I have selected Explorer to be started. I have to always switch back to Explorer from Classic every time I use WIN+V. It is a real pain. Any help?		Answer
2012-11-23 17:55
Gary Wilson		Screen Capture:
I'm currently using Clipmate 5.3. My mother board died and was supposedly replaced with the same one. I have an HP 8500A Muilt-function printer. Before the problem, the print screen button would capture the screen and automatically print it. Now the print screen button captures the screen and opens the fax program on the printer. I've tired everything I can think of; un & re-install clipmate, checked the default printer selection on both the clipmate settings and the printer settings. Any ideas on what to try next?		Answer
2013-01-08 19:12
Stephen		Database:
Windows 7. I logged off windows then logged back on. ClipMate loaded a brand new empty database. What happened to the old one?		Answer
2013-01-22 11:26
Margaret Coleman		Misc:
In the Explorer version, the buttons on the Toolbar that have the drop-down lists work fine. However, when I hover over any button on the toolbar , I thought I should be seeing a popup to tell me what that button is used for, but nothing pops up on any button. I've searched the Help file and this forum to no avail. Please help? 		Answer
2013-03-07 16:31
Desmond Purcell		Running and Processes:
Everytime I start Clipmate I gey the message Error - can not delete or write file Directory LOG_2013-03-07.TXT How can I stop this message		Answer
2013-03-11 18:23
Don Burn		Running and Processes:
Clipmate 6.3 will not start, all of a sudden. I'm running Win7 64 bit. It was working fine yesterday, but today, zilch! I've uninstalled and re-installed 4 times now, but can't cure the problem. Holding down the shift key does nothing too. I'm stumped, please help, I'm lost without it. Regards, Don Burn		Answer
2013-03-26 19:21
Jack Strom		Misc:
Make ClipMate classic default		Answer
2013-04-06 01:28
Stephen Hussey		Capturing:
How do I programmatically disable auto-capture? I have VB.NET programs using the clipboard, but do not want ClipMate to capture the activity. The copy is from MS Word, so I do not want to disable all capturing from that.		Answer
2013-05-18 20:11
Branch Whitney		Installation:
When installing, will I be given the choice to install the 64 bit version? I did not see a separate download for 32 and 64 bit versions		Answer
2013-05-21 18:57
John Blackthorne		Spellcheck:
How can I get spellchecking to allow me to add words to my personal dictionary? Spellchecking is working, but the options for Add and Auto-Correct are greyed out. There was a custom dictionary listed, but didn't have any file on my harddrive. Tried creating a new custom dictionary, won't take. 		Answer
2013-06-03 23:07
David McClure		Database:
On startup I get the error: unhandled error DB_COLL: can't modify read only dataset. The program then shuts down. Clipmate has been used on both 32 and 64 bit Win7 computers and never this problem until very recently. Any ideas? Thanks, D		Answer
2013-06-21 01:26
C Grover		Database:
I had to re install clipmate. I would like it continue with the database that I had, but I don't see how I can add it to the databases in the options window. The only add, I find, is to add a brand new databse.		Answer
2013-10-01 05:34
Dilip		Database:
I've been using Clipmate for years. I am at 7.5.26 under Windows 7 64-bit. I just had a new machine built. During the process, the C: boot drive didn't for a while have a D: data drive and, apparently, clipmate lost its connection to my data, short and long term, on the D: data drive. It now opens but has created a new database. How can I find (what should I look for?) the database files and how should I remediate clipmate? I see my long-term data in one folder, but don't see short-term. Thanks.		Answer
2013-10-04 16:51
Eric Wright		Installation:
Do I need admin rights to install? I'm locked down on Windows 7. 		Answer
2013-10-09 01:49
Scott		Errors:
Why do captured clips appears as Binary (MS Word, Wordpad, web page, petty much anything)? The Title is always "Other (with a time stamp). There are no option tabs at the bottom of the display window only a fixed box (Binary). Top of Display window shows "Format To Display Binary:" followed by "drop down button showing "Rich Text Format" Select the drop down list has no other options than Rich Text Format.		Answer
2013-10-10 12:52
Burzin Sumariwalla		Running and Processes:
Hello, After Windows Explorer crashes, it kills the connect between Clipmate and the Clipbar. Quite frequently, I can't re-establish that connection without rebooting. This is in spite of the fact that the Clipmate Event Log shows that it is connecting to Clipbar		Answer
2013-10-13 04:12
Jamie Brunett		Errors:
Copied XML document. Text format screen displays "Error - Could Not Display Text." The document will paste but the content can not be viewed. This has occurred several time lately. I am not sure if the issue was always with XML documents.		Answer
2013-11-08 17:43
K Piner		Spellcheck:
ok I have noticed a few misspelled words in the main dictionary of the built in spellchecker, but can only recall one at the moment. It is a frequently used word so it is quite frustrating as it doesn't mark it as incorrect and it somehow negates the autocorrect function setup by clipmates native main dictionary for this word as it is often misspelled. The word is receive, and all its forms received, receiving. If you are a dyslexic typist, which I am, I frequently type this word as recieve, recieved, or recieving ( recieving was the only ) which are all wrong. I have since included the words in the excluded words dictionary, so it at least now flags the words, but it still gives an incorrect spelling as the first correction option, the correct spelling is listed further down, but what pain. Is there a way to modify the man dictionary and remove this error? I love love love this product, but some of the errors I continually get due to spell check is frustrating since i use the spell check frequently. thnak you for a fine product, that has given me years of great service		Answer
2013-11-11 00:07
Jim Mitchell		Misc:
I just installed v7.5.26 build 136 on my MS Surface Pro under Win8.1. It appears to work OK, but the dialog box to import XML clips is too small so I cannot browse to the file where they're located. There seems to be no way to enlarge it so I see the "Browse" button I see in my other installations.		Answer
2013-11-19 17:39
cheech		Encryption:
My graphic clips won't encrypt no matter what I try. Other clips encrypt ok. Using Win8/C'mate7.5 I'm very computer literate, but this one won't happen for me.		Answer
2013-11-26 14:04
Dennis Audet		Capturing:
my sound alerts were working fine. now, none of them work. when I go to Tools > Options > Sounds, all the sound Tests fail to make any sound. I need HELP resolving this.		Answer
2013-11-27 20:02
John		Misc:
1 - Am trying to export clips to an XML file. Getting a truncated window "ClipMate XML Export From [My Cliips]" with an "Export/Import Path" (how do you change this?) and the "Go" button greyed out. 2 - Is there an easy way to export or copy a collection of clips to a text file, other than PowerPasting the clips to the file one by one? 		Answer
2013-12-04 13:54
David Farr		Preferences:
Startup under general tab. I select Nothing rather than Explorer and Start (unselect) then click Ok. When I close and restart Clipmate those selections have been set back to Explorer and Start (selected)		Answer
2013-12-11 12:52
Ivan Lowe		Pasting:
I love it that clips include the source URL data. But, when I paste, how can I include this information with the clip? 		Answer
2013-12-11 12:54
Ivan Lowe		Printing:
How can I get long URLs in the header to wrap instead of becoming illegible as they overlap date etc information on the right?		Answer
2013-12-31 15:05
Tom Barkas		Preferences:
I've forgotten how to minimize CM to the System tray on startup - whatever I click as options, it appears open on the Desktop. Help! Also, in win 8.1, it doesn't seem to want to close down on computer shut down		Answer
2014-03-04 11:13
Zeev Schor		Misc:
Hello, Entries written in Hebrew take the form of "?????????" Please comment and advise Kind Regards Zeev Schor		Answer
2014-03-13 00:33
Mike		Screen Capture:
Windows 8 laptop captures screen shot when lid is closed. Windows or ClipMate problem? Thanks.		Answer
2014-03-20 12:59
Suu Soner		Errors:
I have win 7 x64 sp1. I copy some Cyrillic-alphabet text (for example Bulgarian) and then copy some random Latin-alphabet text (English, French..) When I then try to use ClipMate to return to my older Cyrillic text, it only displays it as ?????? it does not recognize it and thereby can't paste the proper text!!!		Answer
2014-03-20 13:01
Suu Soner		Errors:
I have win 7 x64 sp1. I copy some Cyrillic-alphabet text (for example Bulgarian) and then copy some random Latin-alphabet text (English, French..) When I then try to use ClipMate to return to my older Cyrillic text, it only displays it as ?????? it does not recognize it and thereby can't paste the proper text!!!		Answer
2014-04-14 19:16
Peter Offermann		Database:
For security I use a VMware virtual machine (VM) along with my normal install of Windows 7. I have clipmate installed in both environments. The purpose of VMs is to create a totally separate secure environment that avoids anything in the VM from affecting the host environment unless specifically given permission to do so in VMware settings. Clipmate appears to violate this isolation. Often, but not always, A clip capture in the VM will also appear in the HOST clipboard. It would be great to close this leak. Is that possible? 		Answer
2014-04-18 08:18
Mr robert l schliff		Editing/Formatting:
how do a edit the collumn headers? there are some I don't need and others I'd like closer to the capture items list.		Answer
2014-04-30 18:57
craig		Capturing:
how can I view recent history of clips of add? I can't remember which folder I saved a clip into and can't seem to find a recording by date of what clips were saved		Answer
2014-06-03 22:13
David DeWitt		Problems With Certain Applications:
While capturing cell contents, text, in Excel 2007, the clip results are truncated by one character, i.e. capture the word "copy", and the resulting clip shows "cop", so just the first 3 letters are copied? This has not been a problem until now. Also, this does not seem to be happening in any other application??		Answer
2014-06-12 07:37
Robin Meadow		Misc:
Periodically, I find that my sounds an hotkey preferences get reset to their default states. I'm pretty sure it only happens after a reboot and not while the program is running, but otherwise there doesn't seem to be any common thread. Is there a way to prevent this from happening? I'm running Win7 64-bit..		Answer
2014-06-13 05:00
Kathy Turner		Capturing:
Instead of capturing/copying something when I click on Control + C, it just opens up Clipmate; however, nothing is copied. It just opens. How can this be fixed?		Answer
2014-07-24 19:50
Eric Laws		Problems With Certain Applications:
is there a way to run a macro against windows explorer?		Answer
2014-07-26 08:59
Fábio Mitsunaga Farias		:
When I use powerpaste and select the option to break up into fragments, I lose the format of my text (bolds, colour, font). Is it a bug?		Answer
2014-08-14 12:44
Murray Treloar		Capturing:
In Win 8.1 x64, on a 1600x2560 display, Region and window capture cuts off the left third of the image. How can I fix this? or is it a bug?		Answer
2014-08-16 01:02
Cfguy100		Pasting:
Is there a way for me to format frequently used text in a clip so that part of the clip does not paste when I choose "paste". Example: if I have a clip that is "Name: Jeff", is there a way for me to format the clip text "Name:" so that only the text "Jeff" is pasted when I choose "paste" command. Thanks so much! Love the program and could *not* live without it!!!! Thanks!		Answer
2014-10-20 22:20
Sep Raben		:
Op mijn nieuwe systeem I7 64 bit Win 8.1 werkt Clipmate slecht. Vaak blijft de clip leeg en wordt deze pas gevuld na ALT-R gegeven te hebben		Answer
2014-10-21 17:11
Steve LaMantia		Misc:
I'm running a registered v 6.0.05 build 358. (Please don't tell me to upgrade to v 7; I'm unemployed and can't afford to right now.) PROBLEM: The custom sounds (e.g., the "boing", etc) don't work.		Answer
2014-10-22 12:22
Steve LaMantia		Misc:
I'm running a registered v 6.0.05 build 358. (Please don't tell me to upgrade to v 7; I'm unemployed and can't afford to right now.) PROBLEM: The custom sounds (e.g., the "boing", etc) don't work.		Answer
2014-11-06 17:05
Tony		Capturing:
How to ignore the bitmap content where capturing? I just need text (richtext) content. The reason is that I need to be synchronized database by dropbox. the blobpng.blb so big.		Answer
2014-11-07 09:48
Tom		Running and Processes:
After installing on a PC at work, Clipmate cannot start up. I get two errors, one saying the database cannot be found (It is looking for it in an admin folder to which I don't have access rights). Likewise for the log file. It is looking for it in a folder I don't have the rights to. I would think it would be a simple matter to just start up Clipmate, go into the preferences, and choose different folders for the database and log files, but Clipmate will not start. Starting with the Shift key down just produces the same errors. It's a Catch-22. How can I get Clipmate to start up so I can change the folder preferences?		Answer
2014-11-22 12:03
Slobodan Peric		Pasting:
Is it possible through ClipMate to paste only text, without formating (no underlines, colours, size of text etc.) and how if its possible. Thank you!		Answer
2015-01-10 17:03
Jud Freeman		Errors:
I have the portable version on a USB stick drive. It was plugged into my Surface Pro 2. I inadvertently turned the power off the computer before safely ejecting the USB drive. Now when I try to load ClipMate, I get the following error message: "Error while unpacking program, code LP5." I've checked the USB drive for problems, but it's fine. How can I get ClipMate to load?		Answer
2015-01-12 16:04
Mort Hjortsvang		Pasting:
I need to paste the Title as a preamble when I paste a bitmap clip. I set up a QuickPaste Formatting String under Tools-Options-QuickPaste with a Preamble of #TITLE#{ENTER} with a Paste Keystroke of ^v and an * under Title Trigger. The Title does not paste when I paste the bitmap. It appears no one has every used this feature - does it work? What am I missing? Regards, Mort		Answer
2015-02-06 13:44
Michael Acklin		Misc:
Is there any chance of a version of Clipmate for Windows Phone? With the integration of Windows 10 using all platforms, it would be nice to have Clipmate that would work with Windows Phone. I have tried a lot of the apps in the Store, but nothing is like Clipmate. Just wondering and hoping. Been a Clipmate user for many years.		Answer
2015-02-11 06:44
Jo Lynne Lockley		Pasting:
The power paste option appears to be disabled or stuck. The arrow on the icon will not change, and Clipmate repeatedly pastes the same clip.		Answer
2015-02-27 02:21
R.N. Folsom		Installation:
I have now purchased, registered, and installed ClipMate7.5 on my wife's new laptop. As is customary, I installed it while in her Administrator account. That took most of a day. But, to my surprise, ClipMate is not available when she is in her user account, which of course is where she spends most of her computing time. HOW CAN I COPY HER ADMIN ACCOUNT CLIPMATE INTO HER USER ACCOUNT? (Settings etc. are in her Partition D:, not C:) I don't want to spend the many many hours needed to install ClipMate all over again. And she wants ClipMate to work in the the same way, regardless of what account she is using. 		Answer
2015-03-15 05:20
antony		Pasting:
is there any option to copy from csv file and paste to grid row wise.		Answer
2015-03-18 08:22
laura vaughn		Web Pages:
I cannot paste web pages in email to send		Answer
2015-03-20 18:44
Barry Haigh		Capturing:
I am running Windows 7 and Clipmate 7.5 How many Backups do I need to keep. Can I delete all except next to last backup and present Backup 		Answer
2015-03-20 19:27
Robert Varnam		Problems With Certain Applications:
In Office 2013, on Win 8.1, I'm having quite a large number of occasions when copying something causes the Office app to crash (and nothing is placed on the clipboard). This wasn't a problem in Win7. Is there a solution?		Answer
2015-03-26 00:32
R.N. Folsom		Installation:
In ClipMate 7.5 Options and Settings, Path, below the Log Directory window, the Other window has the Temp folder located in D:\ClipMate\ClipMate7.Dat\Temp\. I like that, but I don't know how I did it, several years ago. But in my wife's new laptop, with ClipMate 7.5, in the Other window, the Temp folder is in C:\Users\[UserName]\AppData\Roaming\Thornsoft Development\ClipMate7\temp\ She would like the Temp folder located the same as on my laptop. I would appreciate knowing how to do that for her. 		Answer
2015-05-12 23:12
wbrunc		Misc:
Is there a way to add additional "Collection Property" icons or bitmaps to Clipmate ? 		Answer
2015-05-19 10:35
Nigel Lowden		Database:
Hi, Database originally stored on drive e- had to switch drives so now only drive d for storage. I cannot fiond a way to redirect clipmate to look on drive D for the database files. Please can you advise how to redirect as the option does not seem to be on the run with 'shift' options/ Thanks, Nigel		Answer
2015-07-24 00:59
Robert Wilmington		Errors:
Error: [DBISAM engine error #10022 invalid secondary index name 'IDX-CREATOR' specified for 'CLIP' ] comes up when downloading database stops before it reaches the end - how can I fix this?		Answer
2015-08-05 22:21
Jerry Johnson		Running and Processes:
Does Clipmate version 7 work on Windows 10? I'm considering upgrading but I won't unless I know it works. I can't function without it! I really love this product. Thank you.		Answer
2015-09-05 19:02
Hugh Deane		License / Purchasing:
How can I pay with PayPal ?		Answer
2015-09-07 17:26
Robert Litts		Printing:
There is a selection for Duplex printing but it doesn't function. ?????		Answer
2015-09-18 03:56
Ron		Capturing:
I want to capture graphics in JPG not PNG. Is there a way to make this change?		Answer
2015-10-31 17:09
Mitch Cameron		Running and Processes:
Under Windows 10, when opening the Import from XML, I do not have a dialog that allows me to 'Browse' and select a path. That control is non-existent in the dialog box. Any ideas?		Answer
2016-01-05 02:55
Ginny Anderson		Errors:
I am getting Error #8961. It says Header information is corrupt in table BLOBBLOB. What should I do? Thanks, g		Answer
2016-01-10 00:32
Kathy Turner		Capturing:
I have CM 7.5 and a new Windows 10 computer. There is no assigned Hotkey for region capture & nothing I have tried will work. Your FAQ (ID#1036) on this subject does not help me at all. I found the Hot Keys listed under Options, not "the Config Menu - then User Preferences" & have tried right-clicking and choosing the options I want to try and also just pressing the combinations keys I wanted all at the same time as described in your FAQ. No matter what combination I enter, I get the "Operation Failed" message & it tells me to use User Preferences. I do not know what that means and cannot find User Preferences. 		Answer
2016-01-12 08:17
Susan Norris		Misc:
I'm using ClipMate under Win 10 and a high-resolution display on Toshiba laptop. The menu items are cramped together, making them almost unreadable. Is there a way to edit the menu items to make them display more legibly? Thank-you.		Answer
2016-01-21 12:58
bill		Capturing:
How can I create a Virtual Collection to display Yesterday's Clips		Answer
2016-01-25 18:29
Chris		Misc:
The Re-Establish Clipboard Connection button is missing from the clipboard diagnostics/connection panel...also the ping clipboard button. What do I need to do to quickly establish clipmate connection to clipboard??		Answer
2016-03-21 17:59
Dave		Pasting:
I'm having a devil of a time to get the macro playback feature to work as a hotkey. I have a bunch of parameters I need to rework on a drawing, and would be IDEAL to highlight the 1st, use the "macro" feature to paste in: ~{HOME}0.072{TAB} 0.074{ENTER} (which deletes the info on 1st field, replaces it, tabs to next, then quits) BUT I can only get it to run if I rightclick the macro --> quickpaste tools --> Paste Now This won't even work properly, as if I alt-tab out of my application (coreldraw) and back in, it loses focus on the toolbar field I wanted it to start at. I hoped if I could get the macro paste to run from hotkey, it'd work where I told it to start. Ctrl-V into a notepad shows exactly the macro text, but "macro --> quickpaste tools --> Paste Now" feature actually processed the macro commands. It looks like I have 2 problems to solve: What is the correct command to process the macro as a macro, and How can I assign a hotkey to this command to a hotkey?		Answer
2016-04-02 10:29
ShowCaseSupport		Misc:
Collection Type Category. Need examples of when to use PROPERTIES/Collection Type FOLDER instead of Collection Type Normal. I noticed my content disappeared from view when I changed the property type to FOLDER. I just need an example of what it does so I can use it more efficiently. Why do the content titles disappear when changed to FOLDER?		Answer
2016-04-21 05:57
R.N. Folsom		Web Pages:
I am not sure that Web Pages will answer my question. But my question is: If I have a document in ClipMate, either Classic or Explorer, how do I copy or move the document directly into a folder on my Dell Precision M4700 laptop? 		Answer
2016-04-23 12:33
Peter Bowers		Pasting:
I often draw attention to a citation or a quote in an email by using ===(snip)=== something like this with text prepended and appended to my clip ===(snip)=== Is there any way to do this in ClipMate?		Answer
2016-04-24 19:26
Ron Carmichael		Misc:
I successfully migrated CM from my old Asus laptop/win7 ultimate 64bit to my new Asus laptop/win10/4K resolution, and after an initial installation hiccup, it is working FINE. The 3840x2160 resolution, though, causes CM to overlap all the lines in each dropdown menu, as though this menu function is not dynamic but rather a fixed number of pixels high. Is there anything I can change the setting of in CM to make the menus legible? 		Answer
2016-04-25 17:19
Timothy Trace		Misc:
I have a collection which I'd like to move under another collection; IE, make it a child of a parent. How is this done?		Answer
2016-05-01 17:38
Roberto Lito		Editing/Formatting:
I cannot delete the clips. The delete icon is greyed out and when I mark a clip and press Delete key a window pops up saying: Sorry you cannot do this while in Quick Paste. I was trying to cancel the quick paste but cannot find the option anywhere. 		Answer
2016-05-08 01:09
Ken eng		Capturing:
Is there a way to automate the "Export Clips (save to individual file) process? I use the screen capture process a lot and then need to go to file, export it to individual files, and name the clip. I know I can remove the 'naming the clip part" But is there a macro where after I've captured the clip I can push one key combo and have the area I just captured be exported to a jpg/png all at once?		Answer
2016-05-15 22:16
Alan Guy		Capturing:
When capturing a sentence from MS Word, where one phrase is a functioning hyperlink, ClipMate 7.5 only copies the text part of the hyperlink, but not it's functionality. 		Answer
2016-05-19 21:59
John Westwood		Printing:
Sometimes a clip will not print and when I go to options the 'printing' TAB is completely locked and you cannot alter anything on it. All the other tabs are fine. This was fine and then the problem arose so I reinstalled and all was fine and now it will not print again.		Answer
2016-06-03 22:19
gianni campana		:
a link on your web site is not workin'. That is a page I wanted to see and is the one called : TRANSLATION GUIDE or see the following (broken) link: http://www.thornsoft.com/train_main.htm		Answer
2016-07-10 15:38
Michael England		Preferences:
Is there a way to force the clipbar to be a single line? On laptops with high resolution screens (2560x1440, etc) the Clipbar seems to assume the taskbar is tall (based on pixel count I assume) and switches to the 2-line format. But the _physical_ height of the taskbar is not large and you end up with teeny tiny icons and clip text that is small (and for me, slightly cut off at its base). Making clipbar rows an option (and scaling the icons) would be great. Still love the program though! Michael		Answer
2016-07-26 21:58
Teresa		Installation:
Hi: I've been using Clipmate for many years, but had a hard drive crash last month so need to re-install. I don't have the same email anymore, so I can't login... I do have my product key in an old email from when I purchased. Would appreciate any advice on how to get clipmate up and running again.		Answer
2016-08-17 03:33
Eric		Errors:
Clipbar doesn't scale properly in Win10 running on Surface Pro 4. The entire bar is condensed down vertically to the point it is essentially unusable. It doesn't matter the width of the bar, either. This issue is also present regardless of the display scaling setting in Windows Display settings.		Answer
2016-09-02 00:57
Roger L Sturgiss		Errors:
Win10 64bit - Clipmate7 errors every time I open Windows Start menu. Additionally it appears to interfere with SnagIt 13. Since both apps do capture, any thoughts on a solution for allowing both apps to run without interference?		Answer
2016-09-13 18:53
Catherine 		Misc:
During the course of my workday, ClipMate 6.5 simply stops capturing when I go to copy something. I have been using CM and Windows Vista together for years, and this is only a recent issue (say, the last 6 months or so). I have not yet discovered a pattern to this behavior or a cause for it. I've reinstalled it a couple of times, but it continues. As a remedy, exiting and restarting CM starts it working again. but it is annoying. Anything I can do about it?		Answer
2016-10-27 22:58
Kelley Essoe		Database:
Is it possible to merge the clipmate databases from two different computers? 		Answer
2016-10-30 16:49
Marc B. Hankin		Editing/Formatting:
How do I increase the default font size?		Answer
2016-12-08 21:26
Barry Koopersmith		Capturing:
How can I import a text file of items into a ClipMate Collection, one line per item?		Answer
2017-02-07 16:32
Noel Scheaffer		Pasting:
Is there a way when I cycle back through previously copied items and then paste one that it would then become the most recent clip? This would allow frequently used clips to bubble to the top. Thanks		Answer
2017-02-10 16:21
Reggie Freedman		Database:
Where do I set the maximum age of clips or set the maximum number of clips in ClipMate 7.5 i.e., Tools, Options, "Then this" and "Then that"		Answer
2017-02-24 15:11
David Koppy		Errors:
I am running Windows 10 and after I lock my screen and unlock it, I get an Exception Log dialog with System Error. Code 5. Access is denied.		Answer
2017-03-06 23:49
vicariat		Capturing:
Can you restart an append that was interrupted? I append lots of text, then I might accidently copy an image instead of text, this drops you out of Appending. Is there a way to go back to the appending list, and continue to append to the already existing list, right where you left off? Right now I have to start again with a new list (the original list is still there of course).		Answer
2017-03-14 01:39
Janet Miller		Misc:
Is there a way to search using * or similar? I'm sure I used to be able to search the clips, for example, for @gmail.com if I knew the clip was a GMail address. If I try that now I get no results, even though I know there were several clips of that nature		Answer
2017-04-13 22:00
Ray 		Misc:
re-installed to win 10 and no sound ,..ckecked your site and could not see any tips, my sounds are good on win 10 , do you have any leads for me to get this working. 		Answer
2017-04-14 17:42
Alan Selkirk		Pasting:
Often when pasting from web pages into Word, the Word program freezes		Answer
2017-04-19 09:44
Frank		Preferences:
I am not able to assign key combination "Shift+Ctrl+Insert" as hotkey. I tried with several other combinations, but it seems that "Insert" is somehow not accepted at all. I always receive the error "Could not reserve the following hotkey". Is it possible that "Insert", even documented as valid key, is somehow not usable? I am running ClipMate v7.5.26 build 136		Answer
2017-04-19 09:44
Frank		Preferences:
I am not able to assign key combination "Shift+Ctrl+Insert" as hotkey. I tried with several other combinations, but it seems that "Insert" is somehow not accepted at all. I always receive the error "Could not reserve the following hotkey". Is it possible that "Insert", even documented as valid key, is somehow not usable? I am running ClipMate v7.5.26 build 136		Answer
2017-04-19 14:50
Martin Janda		Pasting:
I am struggling with the Powerpaste self-scrolling. I am running Firefox and MacroExpress - they are here for ages and everything worked fine - but now the problem persists even if *all* apps are killed. Toggling the Shield does not help either and unable to find the 'Hook the Clipboard' option in Macroexpress, only Keyboard hook and Mouise hook. Any suggestions please? Thanks Martin 		Answer
2017-05-07 23:56
David Wenger		Preferences:
Hello; I would like to be able to recommend ClipMate to my company. However, they are very concerned about security, so I suspect that they would not like your trash emptying after 7 days or later. Preferably, we would want anything in the InBox to disappear when you shut down and be deleted from trash as well. Is that possible?		Answer
2017-05-15 19:20
Igor		Preferences:
Hello, How can I change title size in ClipList window? Now there can be maximum 60 symbols in the title string but I need more		Answer
2017-06-26 00:36
Tom Amsberry		Preferences:
I set Options to have program start minimized upon startup. It does not nor does it same the preferences I choose (which included starting minimized)???? Running Windows 10. Help! Thanks, Tom		Answer
2017-08-05 23:09
David Wenger		Database:
Is there any way to automatically have the trash collection emptied frequently? For security reasons, I would like the trash emptied at shut down or start up.		Answer
2017-08-25 02:26
Stephen		Pasting:
How do I turn quick paste off? Or do I need to install clipmate six		Answer
2017-09-04 16:56
Wick Smith		Pasting:
I am not able to paste a web address into Firefox WITH carriage return. I can double click on a web address in Clipmate Explorer and it fills out the address bar in Firefox. But I cannot make it send a carriage return to complete the process.		Answer
2017-09-21 04:47
bri140		Capturing:
how do I recover safe entries when new version installed or installedon new computer?		Answer
2017-09-21 04:52
bri140		Running and Processes:
my auto start clipmate V7.5 when windows starts checkbox keeps getting deleted 		Answer
2017-09-30 10:27
Steve Loftus		Problems With Certain Applications:
I have a CAD package called Solid Edge ST10. When I use Ctrl+C to copy a sketch in this CAD package Solid Edge will crash (loosing any unsaved work!). If I exit out of Clipmate and repeat the process Solid Edge does not crash. I have tried this several times including with a clean boot and the problem is repeatable. I am using Clipmate v. 7.5.26 on Windows 10 Enterprise. Hope you can help.		Answer
2017-10-03 13:05
Paul		Capturing:
Your have created an excellent program, the best! But how can I capture Greek charcters		Answer
2017-12-29 15:33
Donald Brookes		Preferences:
Is there a setting to remember the screen size and position of clipmate from the last time it was run? 		Answer
2018-01-12 05:42
Rochelle 		Running and Processes:
I've lost the headings, Sort Key, Date, etc, at the top of the columns, and I can't find anything in the Help file about restoring them.		Answer
2018-01-14 13:52
Tom		Capturing:
When I try to copy symbol characters such as copyright or trademark characters, they appear in the Clipmate clipboard as question marks. This happens whether copying from Word, from the Windows Character Map, or from any other program. How can I get Clipmate to copy symbol characters?		Answer
2018-02-02 03:29
Steve Fetters		Misc:
Can I hide columns?		Answer
2018-02-03 03:11
Mitch Silverman		Problems With Certain Applications:
Hi! Windows 10 randomly stops displaying the ClipMate icon in the taskbar. When I go check the icons that are supposed to be displayed, I find two or three ClipMate icons. One or two are "turned on," but not all three. (I don't use the ClipBar, and I would rather not start.) Help!		Answer
2018-02-06 02:30
lana Butler		Database:
how do i create a new database so i can restore a backup and not overwrite my current databade. You FAQ is not very specific on this		Answer
2018-02-22 02:38
Jim McElhinny		Capturing:
I can not capture. Clipmate icon has red circle with a line through it.		Answer
2018-02-22 22:04
Rick Craves		Database:
sync/combine data bases from 2 different computers into shared DB		Answer
2018-02-28 19:02
Lawrence Weathers		Misc:
How do I make an existing collection a sub collection of another existing collection.		Answer
2018-03-29 13:22
Peter		Capturing:
how do I capture an image that is larger than the screen? Say that I want to capture a web page that scrolls down a ways. How do I select further down on the page than that which is currently displaying?		Answer
2018-04-01 22:40
Anthony Dimitriou		Screen Capture:
Since upgrading to a new monitor, screen capture area does not work on the second screen - it works fine on the first screen. If I try to do a screen capture area on the second screen, I get a white blank screen and cannot see the data I want to capture. When I do a screen capture area on my first screen, it works fine. It used to work fine before I upgraded my first screen when both screens had a resolution of 1920 X 1080. When I upgraded my first screen with a screen resolution of 1840 X 3160, whenever I tried to do a screen capture area on the second screen (1920 X 1080) I get a white screen. If I move the data area to my first screen (3840 X 2160) I can do screen capture area without a problem. I would appreciate your help on this. I have bben using clipmate for more than 10 years and find it an invaluable tool. 		Answer
2018-05-21 07:06
Carol Litfin		Misc:
Cliplist column headings disappeared in 6.5		Answer
2018-09-14 20:16
Thomas M Petersen		Capturing:
Every time I reboot I get "Unexpected Error TDM1.RepairDB." How do I fix this		Answer
2018-09-24 23:46
Carlos Sicilia		:
Does Clipmate version 7 work on Windows 10?		Answer
2018-11-09 17:45
Anne Barstow		Capturing:
Clipmate can't find its database, It tells me to restart the program holding down SHIFT, but that does not work either. What can I do?		Answer
2018-11-14 02:42
DanM		Misc:
Is there a way to tell which application (I suspect it may be Firefox, Opera, Waterfox or MacroScheduler) is making the ClipMate Explorer come to the forefront / take focus? Thank You Chris!		Answer
2018-11-22 22:44
edward		Capturing:
Win 10, Clipmate latest version, only keeps one clip in the file.		Answer
2018-12-13 15:55
Nagy Peter		Capturing:
Hello! ClipMate is great! Please help me how could I capture with one Ctrl + C command multiple Excel cells, each cell into a separate clip. Thanks!		Answer
2018-12-19 14:33
Josef		Misc:
Is ClipMate 7.5 protected against data theft ?		Answer
2018-12-26 01:12
Marc Hankin		Preferences:
Is there a command line option, or an ini file option to shut off the sounds?		Answer
2019-01-16 23:34
Tom Lang		Pasting:
How can I get CM to not advance to the next field after a ^S command. How can I clear the current field in a macro		Answer
2019-05-10 14:39
Roger Chapanis		Capturing:
From one Windows session to the next, Clipmate does not preserve captures from earlier sessions. Why?		Answer
2019-05-26 20:02
????		:
1. ????????? ?????? ?????????? ?????? ??????????????? ??????? 2. ?????? ????? ??????? ??? ??????? ????????? -- ??????????? ???????		Answer
2019-07-27 23:30
Lester Bickford		Web Pages:
Is there an extension for Google Chrome browser? Would I need one?		Answer
2019-09-02 21:56
Urs Stoller		:
Weshalb kann "Bildschirm Foto Bereich" mit Ctrl+Alt+F12 als Hotkey nicht eingestellt werden? Auf Workstation mit Windows10: alles Ok. Auf Lenovo Laptop mit Windows10: nicht möglich.		Answer
2019-09-11 23:43
Clay Rankin		Capturing:
How do I turn off breaking a new clip into pieces when it is captured? I never intentionally activate this feature but occasionally I accidentally turn it on and can't find the control to turn it off.		Answer
2019-10-01 12:40
Bob Spence		Database:
Can I obtain a list of my captured passwords?		Answer
2019-10-24 17:12
john boon		Database:
How do I undelete a single file		Answer
2020-01-02 20:42
A.L. Paradiso		Database:
Is there a limit to the DB size? I've been getting a msg that says new clips can't be added - yet non images get added anyway. But sometime ALL my image clips say 'nothing to display' I've tried REPAIR and extensive repair as well as just reloading the DB - all with varied results.		Answer
2020-01-09 23:38
Donald Davison		Printing:
How do I set footer page numbers to be printed automatically?		Answer
2020-01-24 20:09
J. Eric McDearmon		Editing/Formatting:
Hello and thanks so much for this wonderful program. I've been using it for MANY years and I have a LOT of collections. I need to copy (NOT MOVE) a few clips to a different collection. I understand how to do this but when clipmate brings up the list of (Target) collections, the display is filled and I can (barely) see there are many other collections off the right side of the screen. I feel silly, but I just can't figure out how to navigate to parts of collections that are off the display. I jammed up very badly on a project that is about to expire and this small thing would help me enormously. Thank you! J.E.M.		Answer
2020-01-31 17:07
David Holmstrom		Editing/Formatting:
I copied formatted text from Gmail but when I paste it back it's plain text. In Clipboard it shows correctly as HTML formatted and HTML is cheked in the Chrome application profile. How can I get it to paste formatted? I'm trying to compile a set of boilerplate emails.. 		Answer
2020-02-16 16:26
Edward Nelson		Encryption:
Can my clips (all of them) be password protected?		Answer
2020-05-04 17:53
Rand E Tomcala		Database:
How do I delete an unused database ?		Answer
2020-05-08 22:42
Pernilla		Running and Processes:
Lately, Clipmate is not saving any new clips between sessions. Whenever I start my computer, all the new clips are gone and the latest one is one captured on April 16th, three and a half weeks ago. I have done weekly backups. Windows 10, 64 bit,desktop computer. I have had Clipmate since last summer and it has worked perfectly until now. 		Answer
2020-11-01 18:45
Ashley		Errors:
I used to be able to see my networks when adding databases. Now, clipmate will not recognize the network, even though it is ACTIVELY connected to a network database which can be written to. Firewalls are off on both sides.		Answer
2020-11-01 18:51
Ashley		Database:
Would you please create a feature to allow TEMPLATES? If for instance I had a structure with 200 folders that were written for Game1 I would then later want to create a new database the would have the same structure but was written for Game2. I was hoping the structure of an existing database could be exported as a template without the actual data in the categories. This way, endless databases could be created without having to worry about aggrevation and time would be saved.		Answer
2020-11-06 20:31
thomas j maclean		Database:
How can I get rid of all the duplicated entries in my db after years of saves. Most are the same clipname, or very close in the name. They have been adding up since the 1990's so theres a few.thanks		Answer
2021-04-29 00:44
Darrell Poteet		Capturing:
can the clip make database be stored in dropbox or Microsoft onedrive?		Answer
2021-05-29 22:45
Lynne Sandler		Capturing:
All the urls in my clips have disappeared. Can't click on them anymore. This is a serious problem for me. How do I get them back?		Answer
2021-09-05 09:35
Dennis Singstock		Database:
There is a command to restore files from database, but it does not go to the location I backup to. Is there a way to enter the directory to go to, to find the clipmate.zip backup file?		Answer
2021-10-04 20:20
Wm F Edwards		Misc:
on one computer my https clip is black and has no pointer to cilck on the web site. My other computer funchons correctly and the clip lines are blue in color with a mouse pointer to click on site and open it just started doing this today.		Answer
2021-10-22 04:36
Donald		Printing:
How can I get page numbers on every page? I don't want the total "footer" info, just page numbers.		Answer
2021-12-18 17:27
Michael Robinson		Installation:
will clipmate run on a chromebook 		Answer
2021-12-20 22:20
John Mitchell		Running and Processes:
I receive error "The application was unable to start correctly (0xc00005)		Answer
2022-02-03 22:14
thehod		Misc:
How can I make ClipMate select a specific Collection at startup? TIA !		Answer
2022-04-21 10:19
James McElhinny		Errors:
Receiving error #10022 Invalid secondary index name 'IDX_CREATOR'		Answer
2022-06-08 02:35
John Parken		Installation:
I have been using ClipMate for, I believe, more than 20 years. Recently, I bought a new laptop that came (maybe sadly) with Windows 11. I cannot get my ClipBar to install properly. I want it to work like it always did in Windows 10. Please help me make that work again. Many thanks.		Answer
2022-07-08 08:36
Matthew Filler		Misc:
Is Windows 11 being supported for Clipmate by Thornsoft? I understand clipbar is not, but will everything else work as before?		Answer
2022-08-19 00:51
Douglas Appleyard		Editing/Formatting:
How can I type data into the clipboard for future use when I am looking at an image of a handwritten document?		Answer
2022-12-07 11:26
Thomas Albert Frick		Errors:
Hello there, first of all, I currently have ClipMate 7, and my desktop computer I have been using it on has Windows 10 Home operating system. About a week after I did a database backup I had several hundred more clips on my Clipmate program that I planned to back up soon, but then Clipmate stopped working and now an error message pops up every time I click to start it up. The error message says: UnHandled Error:Could not convert variant of type (Null) into type (Integer) I restarted my computer several times to see if that will help Clipmate to start up, but so far, no luck. I am not a computer tech guy, so I do not think I could do any complex procedures to fix it, but I hope you know a way that I can fix it without too much trouble.		Answer
2023-02-27 23:58
John Hanson		Database:
I have a user who is leaving and wants to give me their clips. How can I add to my collections.		Answer
2023-03-28 00:01
Bryan Higgins		Capturing:
Is there a way to toggle off the feature that prevents the same text from being captured twice in a row? Sometimes I want to do that.		Answer
2023-06-08 02:28
Phil Crumley		Preferences:
how to make explorer my default		Answer
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